Last Updated: January 31, 2026
These Terms & Conditions (“Terms”) govern the purchase and use of marketing, advertising, consulting, creative, website, analytics, automation, and related services (“Services”) provided by Timber Wolf Advertising (“Company,” “we,” “us,” “our”) to the purchaser/user (“Client,” “you,” “your”).

By clicking “I Agree”, checking a box indicating acceptance, signing an order, paying an invoice, or otherwise using the Services, you agree to be legally bound by these Terms.

If you do not agree, do not purchase or use the Services.

1) Definitions

  • “Order,” “Proposal,” “Scope,” or “Statement of Work (SOW)”: The document, checkout page, invoice, or written agreement describing deliverables, fees, and inclusions.
  • “Deliverables”: Any work product we provide (campaigns, ads, landing pages, creatives, copy, automations, reports, strategy).
  • “Third-Party Platforms”: Services not controlled by us (e.g., ad networks, hosting, CRM/email/SMS tools, plugins, call tracking, analytics).

These Terms apply to all Services unless superseded by a signed master agreement.

2) Scope of Services

2.1 Scope is defined by the SOW/Order. Anything not explicitly included is out of scope and may require additional fees and timeline adjustments.

2.2 Estimates are not guarantees. Dates, forecasts, and performance projections are best-effort estimates based on available information and may change due to Client delays or Third-Party Platform factors.

2.3 No exclusivity. Unless expressly agreed in writing, we may work with other clients in your industry and/or geography.

3) Client Responsibilities

You agree to:

  • Provide accurate business information and timely approvals/feedback.
  • Provide and maintain access (admin credentials, ad accounts, analytics, domain/DNS, website, profiles, tracking) as needed.
  • Ensure you have rights/permissions for all provided content (logos, images, videos, testimonials, customer data).
  • Maintain backups of your website/data.
  • Comply with all applicable laws and Third-Party Platform policies (including ad policies, privacy laws, email/SMS rules, consumer protection rules, industry regulations).

Client delays, missing access, or non-compliance may pause or limit performance and may still be billable.

4) Approvals & Content

4.1 Approvals. If you do not approve or reject requested materials within 10 business days, we may treat the item as approved to maintain timelines.

4.2 Client-provided claims. You are solely responsible for the accuracy and legality of claims about your products/services (pricing, guarantees, offers, licensing, certifications, compliance statements). We are not responsible for false, misleading, or non-compliant claims you provide or approve.

5) Recurring Billing, Automatic Charges, and Payment Authorization

5.1 Automatic recurring charges. By purchasing any recurring Service, you authorize the Company to charge your selected payment method automatically and on a recurring basis (e.g., monthly) until you cancel in accordance with these Terms and/or your SOW/Order.

5.2 Stored payment information is not stored by us. You acknowledge and agree that payment credentials are processed and stored by our payment processor(s) and not on our servers. We do not store your full card number, bank account information, or payment credentials.

5.3 Keep payment method current. You agree to maintain a valid payment method at all times. If a charge fails, we may:

  • Retry charges,
  • Suspend Services until payment is received,
  • Require alternative payment methods, and/or
  • Terminate for non-payment as described below.

5.4 Authorization includes adjustments. You authorize us to charge:

  • Recurring Service fees,
  • One-time setup or add-on fees you approve,
  • Non-cancelable third-party costs incurred on your behalf (if applicable),
  • Taxes (if applicable),
  • Late fees and collection costs where permitted by law.

5.5 Payment disputes. You agree to contact us in writing before initiating any payment dispute or chargeback. Unwarranted chargebacks or payment reversals may result in immediate suspension/termination, and you remain liable for fees owed, chargeback fees, and collection costs.

6) Fees, Late Fees, and Collections

6.1 Fees. Fees are stated in your SOW/Order and are exclusive of third-party costs unless explicitly included.

6.2 Late fees. Overdue amounts may incur a late fee of 10% per month (or the maximum allowed by law), plus any reasonable costs of collection.

6.3 Collections. You agree to pay reasonable collection costs, including attorney fees, incurred to collect past due amounts where permitted by law.

7) No Refunds, No Returns, No Credits

7.1 No refunds — ever. All payments are final. We do not offer refunds, returns, charge reversals, or credits for any reason, including but not limited to: dissatisfaction, perceived lack of results, partial use, unused time, delayed approvals, strategy changes, business closure, platform policy actions, or any other circumstance.

7.2 No prorations. There are no prorated refunds or credits for partial months, unused time, paused campaigns, suspended accounts, or early cancellation.

7.3 Results-based refunds are not available. You acknowledge that marketing performance depends on factors outside our control; therefore refunds are not offered based on performance, rankings, lead volume, conversion rate, revenue, ROAS, or similar outcomes.

(If any jurisdiction requires a refund in a narrow circumstance, refunds are limited to the minimum required by law.)

8) Term, Continuation Until Canceled, and Cancellation

8.1 Continuing services. Unless your SOW/Order states otherwise, Services are provided on a continuing basis and automatically continue until canceled by you in accordance with this section.

8.2 How to cancel. Cancellation must be made in writing to: support@timberwolfadvertising.com (or another method stated in your SOW/Order). Verbal cancellations are not valid.

8.3 Cancellation timing. To stop the next scheduled charge, you must submit cancellation notice at least 15 business days before your next billing date. If cancellation is received after that window, the next billing charge may still process and Services will continue through that paid billing period. No refunds or credits apply.

8.4 Minimum terms (if applicable). If your SOW/Order includes a minimum term or setup fee, you remain responsible for all fees through the minimum term plus any non-cancelable commitments.

8.5 Suspension/termination for cause. We may suspend or terminate Services immediately if you:

  • Fail to pay on time,
  • Violate laws or platform policies,
  • Provide infringing/illegal materials,
  • Request deceptive or prohibited activity,
  • Engage in abusive/harassing behavior.

9) Third-Party Platforms, Ad Spend, and Tools

9.1 Third-party fees. You are responsible for all Third-Party Platform costs unless explicitly included in your SOW/Order.

9.2 Platform decisions are outside our control. We are not responsible for account suspensions, disapprovals, algorithm changes, tracking restrictions, outages, data loss, or API/product changes of third parties.

9.3 Ad spend. If paid advertising is part of Services, you remain solely responsible for ad spend and ensuring your payment method is valid. We are not liable for platform billing errors or changes.

10) No Guarantees / Disclaimers

You understand and agree:

  • No guarantee of results. We do not guarantee rankings, lead volume, sales, ROAS, conversion rates, or specific outcomes.
  • Compliance and legal advice disclaimer. We are not a law firm and do not provide legal, tax, or compliance advice. You are responsible for legal compliance (privacy, advertising rules, email/SMS, industry regulations).

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11) Intellectual Property

11.1 Client materials. You retain ownership of content you provide and grant us a limited license to use it to perform Services.

11.2 Our materials. We retain ownership of our pre-existing materials, templates, methods, SOPs, prompts, systems, and know-how.

11.3 Deliverables license. Upon full payment, you receive a non-exclusive license to use Deliverables for your internal business purposes. You may not resell, sublicense, or distribute Deliverables as standalone products unless expressly agreed in writing.

11.4 Third-party assets. Stock media, fonts, plugins, themes, and third-party components may be subject to separate licenses you must maintain unless included.

11.5 Portfolio rights. Unless you opt out in writing, you grant us permission to display your name/logo and non-confidential work examples in our portfolio and marketing.

12) Confidentiality

Each party will protect the other’s confidential information and use it only to fulfill obligations under these Terms, except where information is public, independently developed, or lawfully received from a third party.

13) Data, Privacy, and Messaging Compliance

13.1 Client data responsibility. If you provide customer data (emails/phone numbers), you represent you have lawful rights and required consents to use that data for marketing.

13.2 Email/SMS compliance. You are responsible for compliance with applicable laws (consent, disclosures, opt-outs). We may assist in implementation, but you remain the sender/controller unless otherwise stated.

13.3 Security disclaimer. We use reasonable safeguards, but we do not guarantee absolute security and are not liable for third-party breaches, credential compromise, or unauthorized access outside our direct control.

14) Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, employees, contractors, and agents from any claims, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorney fees) arising out of or related to:

  • Your business operations, products, or services,
  • Your breach of these Terms,
  • Your violation of laws or platform policies,
  • Content or data you provide or approve (including IP infringement),
  • Claims related to marketing, privacy, email/SMS consent, and advertising compliance.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
  • OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE LAST 30 DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, UNLESS A DIFFERENT CAP IS REQUIRED BY LAW.
  • YOU ACKNOWLEDGE THIS ALLOCATION OF RISK IS A MATERIAL TERM.

Some jurisdictions restrict certain limitations; in that case, liability is limited to the maximum extent permitted.

16) Dispute Resolution, Governing Law, Venue

16.1 Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

16.2 Venue. Any dispute must be brought in state or federal courts located in Duval County, and you consent to personal jurisdiction there.

17) Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including Third-Party Platform outages, algorithm changes, vendor failures, internet failures, acts of God, labor disputes, or governmental actions.

18) Independent Contractor

We are an independent contractor, not an employee, partner, joint venture, or fiduciary of Client. You have no authority to bind us.

19) Non-Solicitation

During the engagement and for 24 months after, you agree not to solicit or hire our employees/contractors who worked on your account. If violated, you agree to pay a placement fee of 30% of annualized compensation.

20) Modifications; Entire Agreement

We may update these Terms. Continued use of Services after updates constitutes acceptance. These Terms plus the SOW/Order represent the entire agreement and supersede prior discussions.

21) Contact

Timber Wolf Advertising
Email: support@timberwolfadvertising.com
Address: Jacksonville, FL
Phone: 904-440-1911